FAQ - ARE THE MODES, PRICES, DEADLINES, DELIVERY LOCATIONS

FOR MAINLAND FRANCE

For orders to be delivered in mainland France, packages are prepared and shipped within 48 working hours. From Monday to Friday, all orders placed before 12 PM are shipped the same day (subject to item availability, excluding public holidays and exceptional closures).

You will be informed by email of the progress of your order preparation and its shipment.

Several delivery methods are offered:

Delivery method

At a Pickup Point

Standard

Express

Carrier

Mondial Relay

Colissimo

DHL

Shipping costs

Free from €39!
Otherwise €3

Free from €49!
Otherwise €5

Free from €159!
Otherwise €10

Return costs

Free via Mondial Relay

At the customer's expense in case of withdrawal

At the customer's expense in case of withdrawal

Delivery time (indicative)

2 to 5 working days

2 to 5 working days

24 to 48 working hours

Remarks

The choice of pickup point is made at the time of validating your order

Shipments to mainland France, Corsica, and Monaco

Shipments to mainland France, Corsica, and Monaco

 

For Europe

For orders to be delivered in Europe, packages are prepared and shipped within 48 working hours. You will be informed by email of the progress of your order preparation and its shipment.
Attention: for non-European countries, additional taxes may be applied at customs and will be your responsibility.

Belgium and Luxembourg

Delivery zone

Belgium and Luxembourg

Delivery method

At a Pickup Point

Standard

Express

Carrier

Mondial Relay

Colissimo

DHL

Shipping costs

Free from €39!

Otherwise €3

Free from €89!

Otherwise €8

Free from €179!

Otherwise €9.90

Return costs

Free via Mondial Relay

At the customer's expense in case of withdrawal

At the customer's expense in case of withdrawal

Delivery time (indicative)

4 to 8 working days

4 to 8 working days

24 to 48 working hours

Remarks

The choice of pickup point is made at the time of validating your order

Shipments to mainland France, Corsica, and Monaco

Shipments to mainland France, Corsica, and Monaco

 

Zone Europe 1

Two delivery methods are offered:

Delivery zone

Germany, Netherlands

Delivery method

Standard

Express

Carrier

Colissimo

DHL

Shipping costs

Free from €89!
Otherwise €8.90

Free from €159!
Otherwise €9.90

Return costs

At the customer's expense in case of withdrawal

At the customer's expense in case of withdrawal

Delivery time (indicative)

3 to 7 working days

24 to 48 working hours

Remarks

Customs duties may apply in addition to shipping costs.

 

Zone Europe 2

Two delivery methods are offered:

Delivery zone

Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, Hungary, Canary Islands, Ireland, Iceland, Latvia, Lithuania, Malta, Norway, Poland, Czech Republic, Romania, Slovakia, Slovenia, Sweden & Switzerland

Delivery method

Standard

Express

Carrier

Colissimo

DHL

Shipping costs

Free from €149!
Otherwise €14.90

Free from €179!
Otherwise €19.90

Return costs

At the customer's expense in case of withdrawal

At the customer's expense in case of withdrawal

Delivery time (indicative)

3 to 7 working days

24 to 48 working hours

Remarks

Customs duties may apply in addition to shipping costs.

 

For the Dom-Tom and the rest of the world

For orders to be delivered to the DOM-TOM and the rest of the world, packages are prepared and shipped within 48 working hours. You will be informed by email of the status of your order preparation and its shipment.
Attention: for non-European countries, additional taxes may be applied at customs and will be your responsibility.

Only one delivery method is offered:

For the Dom-Tom

Delivery zone

OM1: Guadeloupe, Saint Barthélemy, Saint Martin, Martinique, Réunion, Guyana, Mayotte & Saint Pierre and Miquelon

OM2: New Caledonia, French Polynesia, Wallis and Futuna Islands, French Southern & Antarctic Lands

Delivery method

Standard

Standard

Carrier

Colissimo

Colissimo

Shipping costs

29.90€

49.90€

Return costs

At the customer's expense in case of withdrawal

At the customer's expense in case of withdrawal

Delivery time (indicative)

48 to 96 working hours

96 to 120 working hours

Remarks

Customs duties may apply in addition to shipping costs.

 

For the rest of the world

Delivery zone

Canada, Australia, United States, Hong Kong, Singapore, India & Israel

Delivery method

Standard

Carrier

Colissimo

Shipping costs

49.90€

Return costs

At the customer's expense in case of withdrawal

Delivery time (indicative)

96 to 120 working hours

Remarks

Customs duties may apply in addition to shipping costs.

 

If you are absent, a delivery notice will be left for you to either arrange a re-delivery by SMS or email, or to collect your package at your nearest post office. Your package will be available for another 15 working days at the post office, then returned to the sender after this period.