FAQs

You can purchase our brand’s products by consulting the list of our retailers in France and Europe, or by ordering on this website reserved for individuals. To find one of our retailers, click on the Points of Sale category.

Our products are designed and drawn in France, then manufactured in China by our own Franco-Chinese team, in a factory exclusively dedicated to Hexagona production and under the supervision of the brand’s founders. All our products comply with European standards. To learn more about the house and the Hexagona brand and their history, visit the Our Story page.

You do not need to create an account to order online, but it will be easier to view your purchases, current orders and invoices if you create one. By registering, you will be able to receive promotional codes, invitations to private sales and other surprises…

Go to the "Account" section at the top of the page. Enter your e-mail address (please make sure your e-mail address is valid or you will not be able to log back into your personal space) and all the requested items, then click "Create your account". Choose a password and click "Register".

You can modify the data saved in your customer area at any time. To do this, log in to your account, click on "Account" and go to "My personal information". You can then modify, delete or complete your information and save it.

Your username is easy to find: it is your e-mail address. If you have forgotten your password, go to the "Account" page under "Already registered", enter your e-mail and click on "Forgot password". We will send you a link by e-mail to reset your password.

If you have a customer account, access your space and click on "My personal information". Check the box "Subscribe to the newsletter" or go to the bottom left of the page to enter your e-mail address in the "Newsletter" field.

You can unsubscribe from Hexagona's newsletter with a single click on the link at the bottom of the last newsletter you received. You can also go to the "Account" section, click on "My personal information" and uncheck the "Subscribe to newsletter" box to unsubscribe.

Browse our products in the different categories (women, men, new arrivals) or use the search engine. Select the item you like, then choose a color and click "Add to cart". Once in the cart, continue shopping or click "Checkout".

1. Purchase your e-gift card in the same way as any other product (no need to configure it at this stage).

2. Go to your account in the "My gift cards" tab.

3. Click "Configure" on the gift card concerned.

4. You have two options:

• You can send your gift card to the recipient's email address. Please fill in the following fields:

"RECIPIENT'S NAME": the name of the person you want to gift the card to. This field is mandatory.

"YOUR NAME": so that your recipient knows the gift card is from you. This field is mandatory.

"ADD A TEXT": you have the option to add a personalized message. This field is optional.

Then select "Send by email" and confirm. You will still have the option to download the gift card if needed.

Hexagona gift card cannot be exchanged, resold, or refunded, even in part, nor credited to another card or bank account or another gift card, nor discounted, and cannot be redeemed for cash. It is not replaced or refunded in case of loss or expiration. If you wish, you can give the Hexagona gift card to a friend by providing them with the card code.

Fill in the required fields "RECIPIENT'S NAME" and "YOUR NAME".

Then select "Download PDF" and confirm by clicking "Download".

By selecting this option, it will no longer be possible to send your e-gift card by email.

It will be valid for one year and usable only on the Hexagona site. If you chose email delivery, you can still download the gift card if needed.

If you have a promotional code, click on your cart and enter it in the “discount voucher” field before validating your order. The promotion will be applied directly to your cart total.

You can pay by Carte Bleue, Visa, Mastercard, PayPal, ApplePay, Bancontact, Alma and Just.

Payment in 3x is also available for purchases from €100.

To obtain an invoice, log in on our site then go to the “Account” section accessible from the homepage, enter your credentials and click on “History and details of my orders.” Then select the order for which you want the invoice. You will then be able to access and save your invoice if you wish.

To cancel an order on hexagona.com, simply contact our Customer Service by filling out the form here.

Payment is fully secure thanks to our partner Payplug’s online payment system. Your banking data circulates on the Internet only in encrypted form, i.e., it is coded to be completely unreadable. When you enter your card numbers to make purchases, this data is transmitted to the bank and not to Hexagona.

FOR MAINLAND FRANCE

For orders to be delivered in mainland France, parcels are prepared and shipped within 48 working hours. From Monday to Friday, all orders placed before 12:00 are shipped the same day (subject to item availability, excluding holidays and temporary closures).

You will be emailed with the status of your order preparation and shipment.

Several delivery options are available:

FOR EUROPE

For orders to be delivered in Europe, parcels are prepared and shipped within 48 working hours. You will be emailed with the status of your order preparation and shipment.

Note: for non-European countries, additional taxes may be charged by customs and are at your expense.

EUROPE ZONE 1

Three delivery modes are offered:

EUROPE ZONE 2

Three delivery modes are offered:

EUROPE ZONE 3

Two delivery methods are offered:

EUROPE ZONE 4

Two delivery methods are offered:

FOR THE OVERSEAS TERRITORIES AND THE REST OF THE WORLD

For orders to be delivered in the Overseas Territories and worldwide, parcels are prepared and shipped within 48 working hours. You will be emailed with the status of your order preparation and shipment.

Note: for non-European countries, additional taxes may be charged by customs and are at your expense.

Only one delivery method is offered:

FOR THE OVERSEAS TERRITORIES

FOR THE REST OF THE WORLD

If you are not at home, a delivery notice will be left for you to arrange a new delivery by SMS or email, or to pick up your package at the nearest post office. Your parcel will be available for 15 business days at the post office, then returned to the sender after this period.

If you are not at home, a delivery notice will be left for you to arrange a new delivery by SMS or email, or to pick up your package at the nearest post office. Your parcel will be available for 15 business days at the post office, then returned to the sender after this period.

You have 2 minutes (after you confirm your order) to choose your relay point. After this time, a relay point will be automatically assigned (by Mondial Relay). Your order will be delivered to the relay point closest to your home.

You have a 14-day withdrawal period from receipt of the package to return the item by mail, reporting your request in the “My account” section.

FOR FRANCE METROPOLE, ANDORRA AND EUROPE 1: return shipping is free via Chrono2Shop.

FOR OTHER DESTINATIONS (including Monaco): return shipping is at your expense.

Please note that if the returned product is defective, the return shipping costs will be covered by Hexagona.

You will be fully refunded the amounts paid (including shipping) as soon as possible, and no later than 14 days after you exercised your right of withdrawal. However, we reserve the right to delay the refund until the item(s) are returned, provided that all items required for the refund have been supplied.

The following conditions apply only to products purchased on the site www.hexagona.com. Any other Hexagona product purchased in-store or from any other real or virtual sales channel does not qualify.

a) If your product is defective before it was used (manufacturing defect, or product received not in conformity), you may submit a return request indicating that the product was defective or non-conforming upon receipt. In this case, we will cover the return shipping costs and reimburse the full amount paid (including shipping).

b) If your product is broken or defective after normal use, two cases apply:

- Your product is still under warranty (1 year for leathers, 6 months for synthetics from the purchase date); you can request a return in the "My Account > Order History" section, indicating whether you want a repair or a refund. If your request is approved, you will receive an email and, if applicable, you may download a return form. In this case, any repairs are free and the return shipping costs are covered, but the return carriage is at the customer's expense.

- Your product is no longer under warranty, no exchange or store credit will be issued. However, you can submit a repair or spare parts request directly by email by clicking here. We will respond as far as possible. In the case of a repair, we may issue a quote covering the repair and transport costs.

Hexagona is not responsible for transport when returning items.

We consider a product to have a manufacturing defect if it is defective and returned within 72 hours in its original packaging with proof of purchase.

Our turnaround times range from one week for minor repairs (strap, clasp screws, etc.) to one month (zip closure, handle) excluding postal times.

Refer to the answers given to question 22 above; in general you will need to initiate a return request in the "My account" area.

All information on your Hexagona account is used only in connection with your commercial relationship with Hexagona. This information is never shared with third parties or sold. Additionally, your banking information (card number, expiration date, security code) is never in our possession since bank transactions are processed directly and securely by our payment partners.

In order to improve our services and to spare you the need to identify yourself at every visit to our site, we use cookies. A cookie is a computer file stored on your computer's hard drive that allows us to recognize you indefinitely. You can disable these cookies at any time using the widget (icon showing a checkmark with three lines) located at the bottom left of the page.