Shipping policy
Shipping & returns
SHIPPING
FOR METROPOLITAN FRANCE
For orders to be delivered in metropolitan France, parcels are prepared and shipped within 48 working hours.
Several delivery methods are available:
| Delivery method | Pick-up point* | Home delivery | Express |
| Carrier | Mondial Relay | Chronopost | DHL Express |
| Shipping fees | Free from €59! Otherwise €3.90 |
Free from €69! Otherwise €6.90 |
Free from €159! Otherwise €10.90 |
| Return fees | Free via Chrono2Shop (mainland France and Andorra) Monaco: at the customer's expense |
||
| Delivery time (indicative) | 2 to 5 business days | 2 to 5 business days | 1 to 2 business days |
| Remarks | The pick-up point is chosen when you confirm your order | Deliveries to mainland France, Corsica, Andorra and Monaco | Deliveries to mainland France, Corsica and Andorra (Monaco not served by express) |
⚠️ Please note: The pick-up point via Mondial Relay is selected only after payment, directly on the order confirmation page. You will therefore not choose your pick-up point during the cart or payment step.
Before ordering, you can check the availability of a pick-up point near you with the official Mondial Relay tool: 👉 Find a pick-up point near me
*Lockers and Pick-up Points: You have 5 calendar days (Sundays and public holidays included) to collect your parcel.
FOR EUROPE
For orders delivered in Europe, parcels are prepared and shipped within 48 business hours. You will be informed by email of the progress of your order preparation and shipment.
Please note: for non-European countries, additional customs taxes may apply and remain at your expense.
EUROPE ZONE 1
Three delivery methods are offered:
| Delivery zone | Belgium, Luxembourg, Netherlands, Germany | ||
| Delivery method | Pick-up point* | Standard | Express |
| Carrier | Mondial Relay | Colissimo (with signature) | DHL Express |
| Shipping fees | Free from €59! Otherwise €4.90 |
Free from €99! Otherwise €9.90 |
Free from €159! Otherwise €13.90 |
| Return fees | Free via Chrono2Shop | ||
| Delivery time (indicative) | 2 to 5 business days | 4 to 8 business days | 1 to 2 business days |
| Remarks | The pick-up point is chosen when you confirm your order | Customs duties may apply in addition to shipping fees. | Customs duties may apply in addition to shipping fees. |
⚠️ Please note: The pick-up point via Mondial Relay is selected only after payment, directly on the order confirmation page. You will therefore not choose your pick-up point during the cart or payment step.
Before ordering, you can check the availability of a pick-up point near you with the official Mondial Relay tool: 👉 Find a pick-up point near me
*Lockers and Pick-up Points: You have 5 calendar days (Sundays and public holidays included) to collect your parcel.
EUROPE ZONE 2
Three delivery methods are offered:
| Delivery zone | Spain (excluding the Canary Islands, Balearic Islands, Ceuta and Melilla), Italy, Portugal | ||
| Delivery method | Pick-up point* | Standard | Express |
| Carrier | Mondial Relay | Colissimo (with signature) | DHL Express |
| Shipping fees | Free from €69! Otherwise €5.90 |
Free from €129! Otherwise €12.90 |
Free from €179! Otherwise €16.90 |
| Return fees | At the customer's expense in the event of withdrawal | ||
| Delivery time (indicative) | 2 to 5 business days | 4 to 8 business days | 1 to 2 business days |
| Remarks | The pick-up point is chosen when you confirm your order | Customs duties may apply in addition to shipping fees. | Customs duties may apply in addition to shipping fees. |
EUROPE ZONE 3
Two delivery methods are offered:
| Delivery zone | Austria, Switzerland, Czech Republic, Denmark, Estonia, Faroe Islands, Liechtenstein, Ireland, Guernsey, Greenland, Hungary, Jersey, Latvia, Lithuania, Slovenia, Sweden, Slovakia, United Kingdom, Poland | |
| Delivery method | Standard | Express |
| Carrier | Colissimo (with signature) | DHL Express |
| Shipping fees | Free from €149! Otherwise €18.90 |
Free from €189! Otherwise €22.90 |
| Return fees | At the customer's expense in the event of withdrawal | |
| Delivery time (indicative) | 3 to 7 business days | 1 to 2 business days |
| Remarks | Customs duties may apply in addition to shipping fees. | Customs duties may apply in addition to shipping fees. |
EUROPE ZONE 4
Two delivery methods are offered:
| Delivery zone | Bulgaria, Cyprus, Finland, Croatia, Canary Islands, Iceland, Malta, Norway, Romania, Turkey, Ceuta, Melilla, Balearic Islands | |
| Delivery method | Standard | Express |
| Carrier | Colissimo (with signature) | DHL Express |
| Shipping fees | €24.90 | €28.90 |
| Return fees | At the customer's expense in the event of withdrawal | |
| Delivery time (indicative) | 3 to 7 business days | 1 to 2 business days |
| Remarks | Customs duties may apply in addition to shipping fees. | Customs duties may apply in addition to shipping fees. |
FOR THE OVERSEAS TERRITORIES (DOM-TOM) AND THE REST OF THE WORLD
For orders delivered to the overseas territories (DOM-TOM) and the rest of the world, parcels are prepared and shipped within 48 business hours. You will be informed by email of the progress of your order preparation and shipment.
Please note: for non-European countries, additional customs taxes may apply and remain at your expense.
Only one delivery method is offered:
FOR THE OVERSEAS TERRITORIES (DOM-TOM)
| Delivery zone | OM1 : Guadeloupe, French Guiana, Réunion, Martinique, Mayotte, Saint Barthélemy, Saint-Martin, Saint Pierre and Miquelon | OM2 : New Caledonia, French Southern and Antarctic Lands, Wallis and Futuna |
| Delivery method | Standard | Standard |
| Carrier | Colissimo (without signature) | Colissimo (without signature) |
| Shipping fees | €49.90 | €99.90 |
| Return fees | At the customer's expense in the event of withdrawal | |
| Delivery time (indicative) | 2 to 9 business days | 2 to 9 business days |
| Remarks | Customs duties may apply in addition to shipping fees. | Customs duties may apply in addition to shipping fees. |
FOR THE REST OF THE WORLD
| Delivery zone | RDM1 : Mexico, Chile, United States, Brazil, Canada | RDM2 : United Arab Emirates, Morocco, Israel, South Korea, New Zealand, Malaysia, Australia, China, Hong Kong, India, Japan, Singapore, Taiwan, Thailand, Vietnam |
| Delivery method | Standard | Standard |
| Carrier | Chronopost | Chronopost |
| Shipping fees | €79.90 | €109.90 |
| Return fees | At the customer's expense in the event of withdrawal | |
| Delivery time (indicative) | 4 to 5 business days | 4 to 5 business days |
| Remarks | Customs duties may apply in addition to shipping fees. | Customs duties may apply in addition to shipping fees. |
If you are absent, a delivery notice will be left for you to either arrange a redelivery via SMS or email or pick up your package at your nearest post office. Your package will be available for 15 business days at the post office, after which it will be returned to the sender if not collected within this time frame.
E-gift cards purchased on the hexagona.com website are sent by e-mail to the recipient and are valid for 12 months.
RETURN
If you are not satisfied with your purchase or if it is faulty, items can be returned within 14 business days from delivery. Items must be returned in the original packaging and condition; unused, unsoiled and unwashed.
FOR METROPOLITAN FRANCE, BELGIUM, AND LUXEMBOURG
FOR MAINLAND FRANCE, ANDORRA AND EUROPE 1 (BELGIUM, LUXEMBOURG, THE NETHERLANDS, GERMANY), return fees are free via Chrono2Shop.
To return a product, follow the steps below :
LOG IN TO YOUR ACCOUNT ON HEXAGONA.COM
- Click on "Order history".
- Select the order and then item you wish to return by ticking the appropriate box in the "Follow your order".
- Indicate the reason for your return and click on "Create a return".
- For returns of orders placed without creating an account, click here
WAIT FOR RETURN REQUEST CONFIRMATION AND RETURN LABEL
- You will receive confirmation of your return request and Chrono2Shop return label by e-mail.
- You can find the printable return slip in your account, under "My returns". - Print out the returns slip and insert it in the parcel. If you don't have a printer, you can write the returns number on the delivery note attached to the order and then insert the delivery note in the parcel.
RECONDITION THE PRODUCTS AND RETURN YOUR PARCEL
- Make sure that the products are returned intact, new and labelled.
- Products can be returned in their original packaging.
- Be sure to include the return slip in the package.
- Print out the return label sent with your return confirmation, stick it on your parcel and drop it off at a Chrono2Shop partner.
- The return address is AS FOLLOWS: HEXAGONA / E-shop HEXAGONA - 122 avenue de la Plaine de France - CS 10051 Gonesse - 95926 Roissy Charles de Gaulle cedex
FOR EUROPE AND DOM-TOM
You are responsible for return shipping costs. Please note that if the returned product is defective, Hexagona will cover the return shipping costs.
To return a product, follow the steps below:
LOG IN TO YOUR ACCOUNT ON HEXAGONA.COM
- Click on "Order history".
- Select the order and then item you wish to return by ticking the appropriate box in the "Follow your order".
- Indicate the reason for your return and click on "Create a return".
- For returns of orders placed without creating an account, click here
WAIT FOR RETURN REQUEST CONFIRMATION AND RETURN LABEL
- You will receive confirmation of your return request and Chrono2Shop return label by e-mail.
- You can find the printable returns form in your account, under "My returns".
FOR ALL OTHER DESTINATIONS (MONACO, EUROPE 2, 3 AND 4, OVERSEAS AND REST OF THE WORLD)
RECONDITION THE PRODUCTS AND RETURN YOUR PARCEL
- Make sure that the products are returned intact, new and labelled.
- Products can be returned in their original packaging.
- Be sure to include the return slip in the package.
- Put postage on the parcel, drop it off at the post office (Colissimo, delivery against signature) and return it to the following adress: HEXAGONA / E-shop HEXAGONA - 122 avenue de la Plaine de France - CS 10051 Gonesse - 95926 Roissy Charles de Gaulle cedex
