The new loyalty program has been available since April 2025. The points
from the program in October 2024 have been carried over.

It is not possible to combine multiple discount vouchers in a single cart, therefore, in one order.
Each discount voucher can be used only once per cart, therefore, per order.

All rewards obtained through the exchange of your points remain valid for a period of 30 days from the date you make the exchange. After this period, they can no longer be used. As for the €10 voucher given to your referral, it is valid for 14 days from the date of receipt.

To become a member, you need to have an account. To do this, go to the "Account" section at the top of the page. Enter your email address (please ensure that your email address is valid, otherwise you will not be able to reconnect to your personal space) as well as all the requested items, then click on "Create your account." Choose a password and then click on "Sign up."

With our loyalty program, earn points with every purchase and exchange them for discount vouchers worth €5 to €15.

The points correspond to the total amount of any purchase on the site
hexagona.com (bag, small leather goods, e-gift card) (including VAT; Delivery charges are not included in the calculation).

To earn additional points, simply follow us on social media. Points are automatically accumulated in your account.

Points are credited to your account automatically after every
purchase on the site hexagona.com

No. The loyalty program was launched in October 2024. It is not
possible to earn points for purchases made before this period.

Your loyalty points remain active as long as your Hexagona account is in use. After 1 year of inactivity, they automatically expire.

No, the points are unlimited.

For any order return, points are automatically removed
from your account.

After exchanging your loyalty points for a discount voucher, the code is for one-time use only and must be applied in your cart before completing the order. (No refunds possible / Not valid on Hexagona gift cards)
Loyalty points will not be credited in the event of a partial or complete return of the order.
In the case of a partial return, the refunded amount is automatically calculated taking into account the discount applied through the loyalty code. The refund is therefore made proportionally to the amount of the returned items, as is done for orders benefiting from a standard promotional code.

To find your discount information, please visit your
customer account in the "Loyalty Program" section.

At the moment, it is not possible to combine the discount with
other promotions.

The points have been exchanged for discounts applied to your
purchases. The discounts used for your purchases are visible on your
account, your invoice, and order email.

Sign up for the newsletter and enjoy 10% off your
first order.

The loyalty program is valid everywhere (in mainland France,
DOM-TOM, EU, Outside EU) for all account holders.

If you wish to leave the program, please contact us here.

To become a member of the loyalty program again, you must have
an activated account. Unused accumulated points will be restored
automatically. If needed, please contact us here.

Additional fees (shipping, packaging, etc.) are not taken into account for the accumulation of loyalty points.