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SHIPPING

FOR FRANCE

For orders to be delivered in France, parcels are prepared and shipped within 48 working hours. From Monday to Friday, all orders registered before 12.00 am are shipped the same day (according to the availability of the article, excluding holidays and exceptional closure).

You will be informed by email of your order's status and its shipping.

Many shipping types :

Shipping type Drop off points Standard Express
Carrier Mondial Relay Colissimo DHL
Delivery fees Free from 39€ purchase !
Otherwise 3,90€
Free from 59€ purchase !
Otherwise 5,90€
Free from 99€ purchase!
Otherwise 9,90€
Return fees Free via Mondial Relay
Delay 2 till 5 working days 2 till 5 working days

24 till 48 working hours

FOR EUROPE

For orders to be delivered in Europe, parcels are prepared and shipped within 48 working hours. You will be informed by email of your order's status and its shipping.
Caution : Items shipped outside of France may be subject to import duties, taxes and/or charges which are not included in the total cost of your order and remain your responsibility.

Only one shipping type:

Delivery zone Germany, Belgium, Luxembourg, Netherlands, Austria, Spain, Portugal, Ireland, Italy, United Kingdom, Estonia, Latvia, Lithuania, Slovakia, Slovenia, Denmark, Poland, Czech Republic, Sweden, Hungary, Switzerland, Finland, Malta , Cyprus, Bulgaria, Iceland, Norway, Romania, Croatia.
Shipping type Express
Carrier DHL
Delivery fees Free from 99€ purchase !
Otherwise 9,90€
Return fees The cost of return remains at the customer's expense
Delay 24 till 48 working hours
Notes Items shipped outside of France may be subject to import duties, taxes and/or charges which are not included in the total cost of your order

FOR DOM-TOM
For orders to be delivered in DOM-TOM, parcels are prepared and shipped within 48 working hours. You will be informed by email of your order's status and its shipping.
Caution : Items shipped outside of France may be subject to import duties, taxes and/or charges which are not included in the total cost of your order and remain your responsibility.


Only one shipping type:

Delivery zone OM1: Guadeloupe, St. Barthelemy, St. Martin, Martinique, Reunion, Guyana, Mayotte & St. Pierre and Miquelon OM2: New Caledonia, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Lands
Shipping type Express
Carrier DHL
Delivery fees Free from 99€ purchase !
Otherwise 16,90€
Return fees The cost of return remains at the customer's expense
Delay 48 till 96 working hours 96 till 120 working hours
Notes Items shipped outside of France may be subject to import duties, taxes and/or charges which are not included in the total cost of your order

ABSENCE AT TIME OF DELIVERY

If your carrier is Colissimo or DHL, the parcel is delivered directly to you and if you are not at home at that time, a non-delivery notice will be deposited in your mailbox. This notice indicates the time and the day of the attempted delivery, as well as the post office where you can pick up the parcel. You will then need to go to the post office indicated with the non-delivery notice left by the postman and a proof of identity to pick up the parcel. You then have a time limit of 14 days, after which the parcel will be returned to us.



RETURN

If you are not satisfied with your purchase or if it is faulty, items can be returned within 14 business days from delivery. Items must be returned in the original packaging and condition; unused, unsoiled and unwashed.

FOR FRANCE
The return costs are free via Mondial Relay.

To return a product that you do not want to keep, just follow these steps :

noun_Computer_1449702.png LOGIN TO YOUR ACCOUNT ON HEXAGONA.COM

- Click on Orders details and history
- Select the relevant order and then item to be returned by ticking the correct box in Follow up an order
- Select the reason for the return and then click on Create a return
noun_accept_1597291.png
I WAIT FOR THE RETURN AUTHORIZATION CONFIRMATION


- I receive the return authorization confirmation and Mondial Relay label by e-mail
- I print the RMA slip and I put it in the parcel. If I cannot print, I write the return number on the delivery note that was attached to my order.
noun_box_1597291.png I REPACKAGE THE ITEMS AND RETURN THE PARCEL

- I check the items are returned unused, complete, labeled and provided with their dust bag.
- Products can be returned in their original carton
- I do not forget to put the RMA slip in the parcel
- I drop off the parcel to a Mondial Relay point
- For information, the return's address is : HEXAGONA / E-shop HEXAGONA - 122 avenue de la Plaine de France - CS 10051 Gonesse - 95926 Roissy Charles de Gaulle cedex


FOR EUROPE AND DOM-TOM
The cost of return remains at the customer's expense, unless the item is faulty, in which case Hexagona will pay the return costs.

To return a product that you do not want to keep, just follow these steps :

noun_Computer_1449702.png LOGIN TO YOUR ACCOUNT ON HEXAGONA.COM

- Click on Orders details and history
- Select the relevant order and then item to be returned by ticking the correct box in Follow up an order
- Select the reason for the return and then click on Create a return
noun_accept_1597291.png
I WAIT FOR THE RETURN AUTHORIZATION CONFIRMATION


- I receive the return authorization confirmation.
- I print the RMA slip and I put it in the parcel. If I cannot print, I write the return number on the delivery note that was attached to my order.
noun_box_1597291.png I REPACKAGE THE ITEMS AND RETURN THE PARCEL

- I check the items are returned unused, complete, labeled and provided with their dust bag.
- Products can be returned in their original carton
- I do not forget to put the RMA slip in the parcel
- I send the parcel to HEXAGONA / E-shop HEXAGONA - 122 avenue de la Plaine de France - CS 10051 Gonesse - 95926 Roissy Charles de Gaulle cedex

Your parcel is shipped with a tracking number : you have the ability to track your parcels online through the tracking number we will send you.

We do not exchange goods. If you would like to receive a different product or the product in a different colour, simply place a new order on the website.

Once your return parcel received in our warehouse, your refund will take effect within fourteen days and will be done on the bank account used for payment.

Find more information in our Terms & Conditions or FAQ !