SHIPPING
FOR METROPOLITAN FRANCE
For orders to be delivered in metropolitan France, parcels are prepared and shipped within 48 working hours. From Monday to Friday, all orders registered before 12.00 am are shipped the same day (according to the availability of the article, excluding holidays and exceptional closure).
You will be informed by email of your order's status and its shipping.
Several delivery methods are available:
Delivery method | Pickup point | Standard | Express |
Carrier | Mondial Relay | Colissimo | DHL |
Delivery fees | Free from 39€ purchase ! | Free from 49€ purchase ! | Free from 159€ purchase! |
Return fees | Free via Mondial Relay | At the customer's expense in the event of withdrawal | At the customer's expense in the event of withdrawal |
Delay | 2 till 5 working days | 2 till 5 working days | 24 till 48 working hours |
Remarks | The choice of relay point is made at the time of validation of your order. | Expeditions in metropolitan France, Corsica and Monaco | Expeditions in metropolitan France, Corsica and Monaco |
FOR EUROPE
For orders to be delivered in Europe, packages are prepared and shipped within 48 working hours. You will be informed by email of the progress of the preparation of your order and its shipment.
Please note: for non-European countries, additional taxes may be applied at customs and are your responsibility.
Caution : Items shipped outside of France may be subject to import duties, taxes and/or charges which are not included in the total cost of your order and remain your responsibility.
For information: Shipments to the United Kingdom are temporarily suspended as of January 2021.
BELGIUM & LUXEMBOURG
Several delivery methods are available:
Delivery zone | Belgium and Luxembourg | ||
Delivery method | Pickup point | Standard | Express |
Carrier | Mondial Relay | Colissimo | DHL |
Delivery fees | Free from 39€ purchase ! Otherwise 2,90€ | Free from 89€ purchase ! Otherwise 8,90€ | Free from 159€ purchase ! Otherwise 9,90€ |
Return fees | Free via Mondial Relay | ||
Delay (indicative) | 4 till 8 working days | 4 till 8 working days | 24 till 48 working hours |
Remarks | The choice of relay point is made at the time of validation of your order. | ||
EUROPE ZONE 1
Two delivery methods are offered:
Delivery zone | Germany, Austria, Spain, Italy, Netherlands & Portugal | |
Delivery method | Standard | Express |
Carrier | Colissimo | DHL |
Delivery fees | Free from 89€ purchase ! | Free from 159€ purchase ! |
Return fees | At the customer's expense in the event of withdrawal | At the customer's expense in the event of withdrawal |
Délai (indicatif) | 3 till 7 working days | 24 till 48 working hours |
Remarques | Customs duties may apply in addition to delivery fees | |
EUROPE ZONE 2
Two delivery methods are offered:
Delivery zone | Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, Hungary, Ireland, Iceland, Latvia, Lithuania, Malta, Norway, Poland, Czech Republic, Romania, Slovakia, Slovenia , Sweden, United Kingdom, Canary Islands & Switzerland. | |
Delivery method | Standard | Express |
Carrier | Colissimo | DHL |
Delivery fees | Free from 149€ purchase ! | Free from 179€ purchase ! |
Return fees | At the customer's expense in the event of withdrawal | At the customer's expense in the event of withdrawal |
Delay (indicative) | 3 till 7 working days | 24 till 48 working hours |
Remarks | Customs duties may apply in addition to delivery fees | |
FOR DOM-TOM
For orders to be delivered in the DOM-TOMs and the rest of the world, packages are prepared and shipped within 48 working hours. You will be informed by email of the progress of the preparation of your order and its shipment.
Caution : Items shipped outside of France may be subject to import duties, taxes and/or charges which are not included in the total cost of your order and remain your responsibility.
Only one shipping type:
Delivery zone | OM1: Guadeloupe, Saint-Barthélémy, Saint-Martin, Martinique, La Réunion, Guyane, Mayotte & Saint-Pierre-et-Miquelon | OM2: New Caledonia, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Lands |
Delivery method | Standard | Standard |
Carrier | Colissimo | Colissimo |
Delivery fees | 29,90€ | 49,90€ |
Return fees | At the customer's expense in the event of withdrawal | At the customer's expense in the event of withdrawal |
Delay (indicative) | 48 till 96 working hours | 96 till 120 working hours |
Remarks | Customs duties may apply in addition to delivery fees | |
FOR THE REST OF THE WORLD
Delivery zone | Canada, Australia, United States, Hong-Kong, Singapour, India & Israël |
Delivery method | Standard |
Carrier | Colissimo |
Delivery fees | 49,90€ |
Return fees | At the customer's expense in the event of withdrawal |
Delay (indicative) | 96 till 120 working hours |
Remarks | Items shipped outside of France may be subject to import duties, taxes and/or charges which are not included in the total cost of your order. |
RETURN
If you are not satisfied with your purchase or if it is faulty, items can be returned within 14 business days from delivery. Items must be returned in the original packaging and condition; unused, unsoiled and unwashed.
FOR METROPOLITAN FRANCE, BELGIUM, AND LUXEMBOURG
The return costs are free via Mondial Relay.
To return a product that you do not want to keep, just follow these steps :
 | LOGIN TO YOUR ACCOUNT ON HEXAGONA.COM - Click on Orders details and history - Select the relevant order and then item to be returned by ticking the correct box in Follow up an order - Select the reason for the return and then click on Create a return |
 | I WAIT FOR THE RETURN AUTHORIZATION CONFIRMATION |
 | I REPACKAGE THE ITEMS AND RETURN THE PARCEL |
FOR EUROPE AND DOM-TOMThe cost of return remains at the customer's expense unless the item is faulty, in which case Hexagona will pay the return costs.
Attention : Si et seulement si le produit retourné est défectueux, les frais de retour en question seront pris en charge par Hexagona.
To return a product that you do not want to keep, just follow these steps :!
| LOGIN TO YOUR ACCOUNT ON HEXAGONA.COM |
| I WAIT FOR THE RETURN AUTHORIZATION CONFIRMATION |
| I REPACKAGE THE ITEMS AND RETURN THE PARCEL |
Your parcel is shipped with a tracking number : you have the ability to track your parcels online through the tracking number we will send you.
We do not exchange goods. If you would like to receive a different product or the product in a different colour, simply place a new order on the website.
Once your return parcel received in our warehouse, your refund will take effect within fourteen days and will be done on the bank account used for payment.
Find more information in our Terms & Conditions or FAQ !